“First contact filling information clear .completed home insurance. But it took a very long. Unfortunately I needed to get back.whole process again 25min to answer phone, then couldn't sort problem, put me on hold over 20mins later, supervisor tried to sort,but couldn't. So that policy had to b cancelled and start a new one.i paid in full for 2 .waiting up to 10days for refund. Rethink before I renew with them”