“Slightly disappointed that the price I was offered changed by about £30 when I came to book. I am going to query this with MBNA during the cooling off period.”
“Could not purchase when I got to their site tried 6 times to purchase had to call them after the weekend and they quoted £80 more than my ref no from your site. I finally was given the amount quoted”
As we are a comparison website, we don’t control the prices you receive and these are all calculated and returned by our panel of insurance providers, based on the information you entered on our website.
However, as part of our oversight and monitoring of our panel of insurers, we like to ensure our customers are being treated fairly and so we would like to investigate this for you as a matter of priority.
Unfortunately, we’re unable to do this on the review site, therefore can you please email communications@confused.com? In your email, please confirm the prices you have received and the name of the insurer in question.
I’m very sorry for any inconvenience this has caused you, Shirley. We hope to hear from you soon.
Jess, Confused.com Representative
