“Trouble getting through on phone, long wait and then cut off. On second try auto prompt caught in loop. When got through eventually it was to existing policy dept - not new policy dept. Third try got through as needed to ask details as Confused website data was contradictory or insufficient detail. Eventually spent 60 min trying get simple intelligible explanations out of sales assistant. On several occasions I had to ask to speak to supervisor as she was making no sense or her accent could not be translated. She declined on each occasion. I should have insisted or hung up!
Eventually in desperation I agreed to take out policy as had spent so much time. She was unable to get system to take credit card and after 4 attempts disappeared to speak to manager. He appeared on phone and sorted it out very politely and apologetically in 5 min.
Not a good experience overall - I won’t go through it again next year!
Dread to think how difficult it will be to deal with Hastings if I need to claim?”
