“The actual policy I chose hasn't deterred me but might others. I however had alternate transport so was not reliant on a quick resolution.
While the price was very good something to be aware of. The insurance policy I took when I came to claim ended up being managed by 4 different companies. RAC initially then the hire car element was an additional company, a total loss company then back to the underwriters (Ageaus). I accepted one offer, from the total loss company but then it got referred back to the underwriter and I had to go through that process again and accept a different offer. These were virtually the same.
I was happy with the outcome although it did take some time, from what I knew from day one would be a write-off. Towards the end there was a long delay where the underwriter was saying they were waiting for a review from Thier own total loss company. I asked for rough times and was told that it could be any amount of time.
Fortunately I haven't had to make a claim for years and don't know if this is standard or just part of going for the cheapest policy.”
