“You call them they said they dont have snyon to speak to you about your policy but will call you back. They don't.
The online portal keeps crashing so can't make changes.
Given the poor service I chose to cancel after three days and go back to my old company even if more expensive.
I had paid for a month up front they took £50 and wanted more money to cancel. Absolutely shocking. They sent threatening email saying if I failed to pay they would refer to debt collection agency.
After cancelling the also sent me another email outlining my direct debits and how if it's not paid they will charge additional fees. U able to cancel unable to use portal or speak to someone.
How this company is allowed to operate is beyond me. Will refer to trading standards”
