“Okay if you can afford them to take two payments off you then not listen to you explain the problem only to put you on hold for 20 min then tell you that it's going to take longer and will ring you back. Then ring you back explain what you've already told them as they dont listen. And for this privallage you will get your money back in 3-10 working days and dont forget to say thankyou for them keeping your money for this period”