“Why can't these Insurance companies just give you the best deal to start with as a "loyal" customer instead of sending an escalated price ,which if you use comparison sites you find your exact insurance cover much cheaper with your existing company, then play a cat and mouse game with the prices going up and down.
I bought and paid for my insurance a month early only to be charged £20 too much due to a very poor phone line (theirs) and after several phone calls over 2 days ,I finally got £10 back as a "gesture" .
This fiasco doesn't do much for customer loyalty and I'll probably look elsewhere next year .
A company the size and value of Hastings spending 2 days over a dispute which was recorded, to save £10 reflected poorly on the "manager" dealing with the issue,despite his politeness, his determination to "win" on a technicality to save a tenner wasn't good customer relations.”
