“Your quote was very good but after the longwinded way of applying , by the end the cost came £86 higher. I used their phone number to ask what was the difference due to. Although not written down they pointed to the voluntary excess contribution of £250, which I declined. In a way is does not feel very good or fair. The person on the phone was helpful though I was put on hold for a while when he was checking with someone. I did not feel the Feedback of satisfaction. The Questionsead to what they want to have as an outcome, rather than the actual customer's experience.”
