Ladies Oceans Memorial Ashes Ring with Fine Crystals Sterling Silver / Red / No Diamond Dust Reviews

4.9 Rating 36 Reviews

About Cherished Urns:

Cherished Urns is proud home of a team of highly talented artisans and craftsmen. With years of experience in metalwork and jewellery, our team applies the very best care, attention, and skill, to each and every urn we craft.

The combined skills of our team members allow us to offer the highest standard of product to our customers.

All our urns and memorial jewellery are carefully designed by us, and then skilfully produced by our team of expert craftsmen.

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Phone:

01872 487101

Email:

hello@cherished-urns.co.uk

Location:

Penstraze Business Centre Truro Cornwall
Truro
TR4 8PN

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Angela Youngson

Verified Reviewer

Author didn't leave any comments.

Helpful Report

Posted 5 years ago

Dear Angela, We are delighted to hear that you are totally happy with the Ladies Oceans Memorial Ashes Ring with Swarovski Crystals that we recently crafted to your specifications. We hope that when you contemplate its beauty you will be filled with happy memories that bring you comfort, and, that when you wear it, having your loved one close by still will bring you peace. Thank you for taking the time to leave your special ring a five-star review. With best wishes Kristina Customer Care

Posted 5 years ago

“Very poor sub standard piece of jewellery that was meant to be special! This ring had our late sons ashes incorporated into it and was going to be used as my wife’s wedding ring! The wrong ring was sent out and the finish was sharp and rough and to top it off the company refused to refund us before offering to “scrape out” our sons ashes... DISGUSTINGLY INSENSITIVE!!!!!”

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Posted 5 years ago

Dear Valued Customer, I am so sorry you feel this way about our company and our service. We provided you with the item that you ordered and unfortunately our website states that these are hand-made items and so refunds can’t be offered. You stated that our Social Media Manager sent you the wrong link to the ring you wanted to order. However, we keep copies of all our communication, and so we can see that you were not sent the wrong link. We are sorry that you thought this was an error on our side, however it wasn't. Our Waves and Oceans rings are fairly similar; however, you did place your order online for the Oceans ring and part of this we do include a photo of the ring that you have ordered. You then completed the order confirmation form and again stated that you wanted the Oceans ring. We hand crafted the Oceans ring for you in the size and colour that you wanted. When you then got in touch with us and said that you actually wanted the waves ring and not the ring that you ordered, we did offer to make this for you at no charge as a gesture of goodwill. We are very sorry but there was no wrong doing or mistakes on our part. We take pride and care with all the handcrafted pieces and photos are taken before we send the items out for delivery, meaning the finish of the ring wouldn’t have been as you have described. We understand that this can be a stressful time for our lovely customers and so we are as sensitive as we can be in the way we word things, meaning I am afraid our lovely customer service team would never had said this. We are happy to talk to you further about this situation if you wish. This can be via email or over the phone. Many Thanks, Shari, Director

Posted 5 years ago

Michelle Whittaker

Verified Reviewer

“Gorgeous ring and the green I picked is amazing quality ring that I’m very pleased with.”

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Posted 5 years ago

Dear Michelle, Thank you for also leaving a five-star review of the Ladies Oceans Memorial Ashes Ring with Swarovski Crystals that we recently crafted to your specifications. We hope that when you contemplate its fine details you will be filled with happy memories that bring you comfort and enable you to encounter peace. With warm wishes Kristina Customer Care

Posted 5 years ago

Darren Bonfield

Verified Reviewer

“Absolutely beautiful.. couldn’t have wished for better.. the stones sparkle as much as the ring ..the ring didn’t appear quite as chunky as on the website but was perfect nonetheless..lots of oohs and ahhs and admiring glances .. very happy”

Helpful Report

Posted 5 years ago

Dear Darren, Thank you for also leaving a five-star review of the Ladies Oceans Memorial Ashes Ring with Swarovski Crystals that we recently crafted to your specifications. We hope that when the sunlight glistens on the Swarovski crystals in this very special ring, it will fill the wearer with happy memories and that when they contemplate its beauty it will bring them peace and comfort. With kind regards Kristina Customer Care

Posted 5 years ago