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About Charlotte Mills :

Wedding shoe designer, Charlotte, graduated from the prestigious Cordwainers (part of London college of Fashion) and along with its Alumni - the likes of Jimmy Choo, Patrick Cox and Sophia Webster - she followed her dreams and created her own brand in 2014 when she launched her first collection.

A pair of Charlotte Mills shoes has everything covered - the “Something old” is the silver Sixpence, the “Something new” is your shoes, “Something Borrowed is an envelope we provide which can be sent back to us with a picture of you in your shoes, and your “Something blue” is the blue detailing in the in-sock.

Charlotte hopes that each and every Bride falls in love with their wedding shoes and will treasure them forever as a keepsake of their special day.

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Phone:

0161 393 1879

Email:

info@charlottemillsbridal.com

Location:

The Aisle Edit,
Huddersfield Road, Scouthead,
Greater Manchester
Greater Manchester
OL4 4AG

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“I recently purchased a pair of wedding shoes from Charlotte Mills,While the shoes themselves are undeniably beautiful but my overall experience has been deeply disappointing. The shoes arrived in a battered box with dirty marks on it, missing the ‘Something Borrowed’ envelope that is advertised to accompany every pair. More concerning were the speckles on the tag inside the shoe, which I feared might be mould. Despite raising these issues, I received no reassurance regarding the safety or cleanliness of the shoes. Upon contacting customer service, I was offered a replacement box and the missing card, or a full refund if I was to return the shoe. Given that I purchased these shoes specifically for my wedding and they are now no longer stocking this shoe in my size , returning them was not an option. I also highlighted the significant price reduction of the shoes I purchased that occurred shortly after my purchase along with other styles of shoes on the website, I do believe the new price that they are advertised at better reflects the shoe that I have received , yet when I enquired about a partial refund to reflect the new price ,no partial refund or satisfactory compensation was offered. Despite escalating my concerns and asking that they were passed on to management the resolutions offered remained unchanged. At no point did the company address my worries about the potential mould or provide assurance about the shoes’ condition. While Charlotte Mills offers aesthetically pleasing bridal shoes, my experience has been affected by poor customer service and unresolved concerns about product quality. I expected more from a premium brand, especially for such a significant occasion as my wedding, this is something I would have expected from a fast fashion brand, not Charlotte Mills, I would not recommend- deeply dissatisfied!!!”

Helpful Report

Posted 4 days ago