“You didn't deliver all 5 sheets. Only 4 and when I emailed you with the order number. No one emailed me back. I have had no correspondence at all. Please sort this out.”
“Product excellent, cutting very good and as requested. Staff very friendly and very helpful, always felt like my call was important
Unfortunately, delivery arrived as I was about to go out another five minutes and I would have missed it - no advanced warning - email, text, phone call. Packaging appalling, even courier commented that it wasn't his fault. It wouldn't have protected wood if left out in rain.
It was a shame the edging paint was brown rather than black”
“The plywood board was priced very competitively and arrived within the quoted time. It is very solid and well made although there was a long scratch on the non-slip side of the board I received, but a quick phone call to customer support resolved the matter. I was offered either a replacement or a discount and took the discount as they had run out of stock. The customer help representative I spoke to, Molly, was very helpful and resolved the matter very efficiently so I am very happy with the level of service I received and would thoroughly recommend Builders Marketplace.”
