“Very nice product - once it arrived.
Order processed and multiple emails received stating it was en-route.
It wasn't.
Zero response from emails to seller enquiring as to the status of the order, finally arrived a week late after opening a dispute via PayPal.
Still no correspondence from seller.”
“The antislip birch plywood is just what is required to replace narrowboat deck boards. The parcel (8x4) was massive but badly packed so there was a gouge out of one edge. BM did not reply to my email to sort it, despite me uploading images. Not cut into it yet so can't comment on the ease of use.”
“Extremely strong . I needed to be able to stand on these whilst they are being suspended by a frame which was only 50mm wide and it works beautifully. Half the price of Buffalo Board. Thoroughly recommended
Delivery costs excellent too and fast!”
“I am not happy - have not received the delivery - see the emails below. My delivery post code is wrong - I have tried to change it since 21/07/2021 - With no luck poor correspondence.
Dear Tuffnells & Builders Marketplace
Please note that the delivery post code is wrong, it should be TW13 6DB for the consignment below.
Can someone please confirm it was changed?
Please update me when the delivery will take place.
Please note: Deliveries will be delayed due to current situation - Thank you!! ☺
Kind Regards:
Hans Leus
Wholesale Account Manager
Moss Europe Ltd
e. hleus@moss-europe.co.uk
t. 020 8867 2027
f. 020 8867 2050
w. moss-europe.co.uk
twitter.com/mosseurope
________________________________________
From: Hans Leus
Sent: Thursday, July 29, 2021 4:28 PM
To: sales@buildersmerchant.com
Subject: RE: EXTERNAL - Your order #92366 is being processed.
Hi Kerry
The address should be as below.
Moss-Europe
Thank you
Regards:
Mr J A LEUS
Mob: +447450580564
Mail: hansleus@hotmail.co.uk
Mail: hansleus007@gmail.com
From: sales@buildersmerchant.com
Sent: 27 July 2021 13:18
To: Hans Leus
Subject: Re: EXTERNAL - Your order #92366 is being processed.
Good Afternoon,
I can see this has been booked in with a next day courier Tuffnells:
Account 01498236
Service Priority 3 Consignment Ref 1008
Goods should be with you by Wednesday - Thursday with the 7 working day delivery.
I will chase. for an update on the order status.
Best Wishes
From: Kerry Ellis
Sent: 23 July 2021 10:45
To: Hans Leus
Subject: Re: EXTERNAL - Your order #92366 is being processed.
Good Morning,
Your item will be coming with Tuffnells.
Account No: 01498236
Reference: 1008
Del Postcode: TW13DB
Once scanned we will be able to provide URN.
Delivery should be with you next week within the 7 working days.
Best Wishes
Kerry Ellis
Office Manager
T +44 (0)20 8617 8979 | M +44 (0)7942 501617
E sales@buildersmerchant.com | W www.buildersmerchant.com
Builders Marketplace, Unit B6, J31 Park, Motherwell Way, Thurrock, RM20 3XD, UK
Builders Marketplace Ltd is registered in England and Wales with company reg. 11513927. Registered office: Merchant House, 44 Berth, Tilbury Docks, Essex, RM18 7HP.
On July 22, 2021, 8:50 AM GMT+1 hleus@moss-europe.co.uk wrote:
Hi Kerry
I can’t see the tracking information with the details below, can you update me. Thank you.
Kind Regards:
Hans Leus
Wholesale Account Manager
Moss Europe Ltd
e. hleus@moss-europe.co.uk
t. 020 8867 2027
f. 020 8867 2050
w. moss-europe.co.uk
twitter.com/mosseurope
From: Kerry Ellis
Sent: 21 July 2021 08:28
To: Hans Leus
Cc: Hans Leus
Subject: Re: EXTERNAL - Your order #92366 is being processed.
Good Morning,
Your item will be coming with Tuffnells.
This should be cut to the size requested.
Tuffnells:
Account No: 01498236
Reference: 1008
Del Postcode: TW13DB
Once collected you will be able to track using the above.
Best Wishes
Kerry Ellis
Office Manager
T +44 (0)20 8617 8979 | M +44 (0)7942 501617
E sales@buildersmerchant.com | W www.buildersmerchant.com
Builders Marketplace, Unit B6, J31 Park, Motherwell Way, Thurrock, RM20 3XD, UK
Builders Marketplace Ltd is registered in England and Wales with company reg. 11513927. Registered office: Merchant House, 44 Berth, Tilbury Docks, Essex, RM18 7HP.
On July 19, 2021, 4:39 PM GMT+1 hleus@moss-europe.co.uk wrote:
Dear Builders merchant
Please let me know if all is fine with my order and when can I expect the delivery.
I just want the make sure of the dimensions after the cutting was done.
Kind Regards:
Hans Leus
Wholesale Account Manager
Moss Europe Ltd
e. hleus@moss-europe.co.uk
t. 020 8867 2027
f. 020 8867 2050
w. moss-europe.co.uk
twitter.com/mosseurope
From: sales@buildersmerchant.com
Sent: 19 July 2021 11:04
To: Hans Leus
Subject: EXTERNAL - Your order #92366 is being processed.
CAUTION: This email originated from outside of the organisation. Do not click links or open attachments unless you recognise the sender and know the content is safe.
Thank you for your order
Hi Johannes,
Just to let you know — we've received your order #92366, and it is now being processed:
[Order #92366] (July 19, 2021)
Product Quantity Price
Anti-Slip Phenolic Birch Plywood | 18mm
• Sheet Size:
8ft x 4ft (2440mm x 1220mm)
• Product:
Phenolic Plywood 1 £90.09
Subtotal: £90.09
Shipping: £40.32 via Standard Delivery 3-7 Working Days
Payment method: Credit / Debit Card via Opayo
Total: £130.41 (includes £21.73 VAT)
Note: Please let me know if you can cut the board to the size on the attachment sheet – Thank you.
Billing address
Johannes Leus
141 Stourton Ave, Farrar Court,Stourton Avenue
Feltham
Feltham
Middlesex
TW13 6LD
07450580564
hleus@moss-europe.co.uk
Shipping address
Johannes Leus
Moss-Europe - Unit 16 Hampton Business Park Bolney Way
Feltham
Middlesex
Middlesex
TW1 3DB
Thank you for your order, it is currently being processed.
Please expect delivery within 3-7 working days from the date you placed this order.
Click & Collect Orders
If you have placed a Click & Collect order we will notify you as soon as your order has been picked and is ready to be collected.
If you have any questions or queries regarding your order please contact our Customer Services team on 0208 617 8979 or email sales@buildersmerchant.com
Builders Marketplace
www.buildersmerchant.com
Builders Marketplace Ltd, Unit B6, J31 Park, Motherwell Way, Grays, Essex, RM20 3XD
0208 617 8979 | sales@buildersmerchant.com”
