Hey Federico,
Thanks for the review!
I’m sorry that you had an issue with the item.
We appreciate your feedback and have passed this on to the relevant team. I can see that our Customer Service Team has reached out regarding your 3-star review and if there is anything we can do to make it a 5 :)
If you have any questions, please reach out to us at contact@boxraw.com
Kind Regards,
Joey - BOXRAW