“Floor mount tap came with upside down shower head holder phone to ask if they can replace it as it was a faulty product I was first I asked to send a photo then asked to send a video finally after 2 days they said they will only send the brackets but plumber wouldn’t change it as this was Matt black tap and soon as you put spanner on that it will damage the surface so I’m in the limbo with upside down shower head in my new en-suite not happy.”
We are very sorry to hear you are unhappy with the quality of your product. Please could you provide images capturing the imperfections to customer.service@bathroommountain.co.uk, once received, we can look at what we can do for you.
Kind regards
“Emailed informing of the issue I had and the spare I believed I needed, sent a video showing what the problem was and received the spare part to repair the tap within a few days. Easy process, very happy. Thank you.”
“I am really happy with my units, finish is great and lovely colour. I was missing a couple of handles so when I got in touch they replied straight away and the handles arrived a couple of days later no questions asked. Brilliant service!”
“Having ordered my shower enclosure and re-checking the order ( I am really glad I checked) I was aware that there were items missing. I contacted Bathroom Mountain, who I have to say were quick to respond. The items missing were re-dispatched. As of yet the new shower has not yet been fitted so not able to comment on that yet.”
