“I did not recieve the bleeding cap pn the radiator so couldnt test it until i went and bought one myself. I called and explained this to customer service and they advised tbey would send one which would arribe within 3 days which i still have not recieved!”
We are sorry the bleed cap was not with the Athens radiator
I have reached out to you directly in hopes of getting this resolved for you.
If there is anything else we can do to help please let us know.
Kind Regards.
“The company is not interested if you have to send anything back and make the customer find a means of having a pallet returned to them at a huge cost - WILL NEVER USE THEM AGAIN.
ALSO, THEY HAVE HAD THE BATH I RETURNED A WEEK AND STILL NOT REFUNDED ME!!!”
We are sorry If our Barcelona Matt Black Straight Heated Towel Rail did not meet your expectation.
If you would like to share further details regarding the item in our email, a team member will assist you further.
Please get in touch via customer.service@bathroommountain.co.uk
Kind Regards.
We are sorry If our Trent Chrome Basin Mixer Tap did not meet your expectation.
If you would like to share further details regarding the item in our email, a team member will assist you further.
Please get in touch via customer.service@bathroommountain.co.uk
Kind Regards.
We are sorry If our Barcelona Chrome Straight Heated Towel Rail did not meet your expectation.
If you would like to share further details regarding the item in our email, a team member will assist you further.
Please get in touch via customer.service@bathroommountain.co.uk
Kind Regards.
We are sorry If our heating element did not meet your expectation.
If you would like to share further details regarding the item in our email, a team member will assist you further.
Please get in touch via customer.service@bathroommountain.co.uk
Kind Regards.
“Turned up on a pallet for a start which was left in the road, after unloading from pallet I realised the enclosure was broken. I could hear the broken glass inside. After calling I was told to take a video of of the enclosure and email across for a refund. After emailing I was then told open the box and take pictures and then dispose of enclosure myself. I complained which I was then sent a courier to collect the enclosure that then refused to take the item because it wasn’t packed onto a pallet even the box was sealed and the pallet was outside the house driver refused to take it. I then had to pack it back onto a pallet for the next day. I still have had no confirmation of collection and no refund. As a tradesman I can assure you that this is worst service I have received from a bathroom supplier won’t be using again.”
On the date the damage was reported, we refunded the total order, including delivery.
We have reached out to you via email to address the matter further.
Here at Bathroom Mountain, we strive to provide our customers with a high level of customer service and an overall excellent shopping experience. We understand the circumstance surrounding your order that you may feel this had not been met.
Please accept our most sincere apologies for the inconvenience caused.
Kind Regards.
