“Unfortunately our experience is a poor one. The quality isn't great for the price. The door looks great but inside looks cheap and is metal, Also the shelves don't move at all. It came with 2 fixed shelves which mean we can't even stand our toothbrushes up as no space. No bottles will fit in either, so it's not useable as a bathroom cabinet apart from the mirror. We can't even charge our electric toothbrushes up as no height.
I did contact customer services but they weren't helpful at all. I wouldn't purchase anything from here again.”
We are sorry to hear you are unhappy.
Looking into this I cannot see we ever received your return. We would advise you to contact the courier you chose to return the goods to us to understand why they had failed to deliver this back to our warehouse.
I have emailed you to address this further.
We look forward to hearing from you and resolving the matter.
Kind Regards, Gina
“Shower tray was damaged in several areas could only see this when the packaging was removed but had no other option but to fit it as the plumbers were here for the day to complete the work and instal the bathroom.”
Good Morning
We are sorry for any inconvenience with the shower tray.
I have reached out to you directly to get this resolved for you.
If there is anything else I can do to help please let me know.
Kind Regards
Matthew
“Extremely shallow ! tried to exchange but this isn’t a service they have so would have to return at a cost of £60 so I’m stuck with it
POOR CUSTOMER SERVICE”
We are sorry that our product did not meet your expectation.
If you would like to share further details regarding the item in our email, a team member will assist you further.
Please get in touch via customer.service@bathroommountain.co.uk
Kind Regards.
