“This review is for the shower head, shower bar and enclosure. The products are of a poor quality. The instructions are illegible. When i contacted customer services for some assistance with faulty and cheaply made products they advised i needed to talk to their technicaldepartment. The technical department didnt ever call me back. Then a week later a replacement product turned up which was exactly the same as the first. The black shower i purchased was literally spray painted black. Its a joke”
Thank you for your review.
We are sorry that you are not fully satisfied with the products purchased from us.
I have reached out to you in a separate email in order to gain a better understanding of the issue to try and resolve this situation with you, and we hope to hear back from you soon.
Kind Regards,
James S
“This review is for the shower head, shower bar and enclosure and towel radiator which hada faulty valve. The products are of a poor quality. The instructions are illegible. When i contacted customer services for some assistance with faulty and cheaply made products they advised i needed to talk to their technicaldepartment. The technical department didnt ever call me back. Then a week later a replacement product turned up which was exactly the same as the first. The black shower i purchased was literally spray painted black. Its a joke”
Thank you for your review.
We are sorry that you are not fully satisfied with the products purchased from us.
I have reached out to you in a separate email in order to gain a better understanding of the issue to try and resolve this situation with you, and we hope to hear back from you soon.
Kind Regards,
James S
“This review is for the shower head, shower bar and enclosure. The products are of a poor quality. The instructions are illegible. When i contacted customer services for some assistance with faulty and cheaply made products they advised i needed to talk to their technicaldepartment. The technical department didnt ever call me back. Then a week later a replacement product turned up which was exactly the same as the first. The black shower i purchased was literally spray painted black. Its a joke”
Thank you for your review.
We are sorry that you are not fully satisfied with the products purchased from us.
I have reached out to you in a separate email in order to gain a better understanding of the issue to try and resolve this situation with you, and we hope to hear back from you soon.
Kind Regards,
James S
Thank you for your review.
We apologise for the delay in receiving your order. I can now see that it was delivered on the 28th.
We have also refunded your delivery fee as a goodwill gesture for the inconvenience.
Kind Regards,
James S
Thank you for your review.
We apologise for the delays in receiving your order.
I have reached out to you in a separate email to discuss the matter further and hope to hear back from you soon.
Kind Regards,
James S
“Hi this arrived mid week and was left propped up against the front door we had been away for a few days we've opened the package today Sunday 9th October to hang it to our dismay the mirror is shattered”
Hi Lorraine,
We are sorry that the mirror did not arrive to you in perfect condition as intended.
I can see that we have issued a refund in full for the damaged product and we hope that you are happy with this resolution.
Kind Regards,
James S
Hi Alex,
Thank you for contacting our team directly via email.
I have attempted to call you today but cannot reach you.
We are happy to confirm that a replacement Olivia Black Framed Illuminated LED Mirror 600x1000mm has been processed as a goodwill gesture.
You should have received confirmation via email.
If there is anything else we can help with, please do not hesitate to contact us.
Kind Regards.
