“This shower was near exact replica of the one I brought from soak.com(now close down). The main body of my old one rusted and started to leak at the top 90 bend. I just unscrewed this old one and used the similar piece from this and replaced. Didn’t need to replace anything else as all working.
Gutted that 2 days after I brought it at £119 it went on sale for £89. As they don’t do individual parts I had to buy the whole shower unit. Not used shower apart from resting for leaks so only time will tell.”
“We had to send the toilet back still awaiting a refund.
Make sure you measure for the full length as one picture has only measured to the base of the pan”
We apologize for any inconvenience or delay.
I have sent you an email to further discuss any of your concerns.
We have refunded the returned Items today and you will receive the refund amount within 3 - 5 working days.
If you can have any questions, please feel free to ask at our email address customer.service@bathroommountain.co.uk.
We do care for our valued customers.
Regards,
IMRAN
We apologize for any inconvenience or delay.
I have sent you an email to further discuss any of your concerns.
We have refunded the returned Items today and you will receive the refund amount within 3 - 5 working days.
If you can have any questions, please feel free to ask at our email address customer.service@bathroommountain.co.uk.
We do care for our valued customers.
Regards,
IMRAN
“Only buy if you are absolutely sure you will keep the item! Looks very cheap. The steel part stains easy with fingerprints.
The customer has to arrange it themselves to deliever it back, which costs alot! Returning the item is made difficult by bathroom mountain with their very odd rules for returning like if you put too much tape to seal it they won't return it, or if the box has any imperfections. They don't consider the state it is delivered to the customer in the first place”
We apologize for any inconvenience.
Regarding returns, our policy ensures fairness for all customers. If an item is returned within the set period and in good condition, we accept it. However, if the packaging is damaged but the item is still resalable, a 20% deduction is applied. This is because we then resell it at a discount.
We assure you, the product you receive is expected to be in the same condition as a returned one. Our return rules are designed to maintain quality and fairness, not to complicate the process.
I have sent you an email to further discuss your dissatisfaction.
Regards,
IMRAN
“All arrived well packaged and inspected as requested on arrival. However as unit was wrapped is plastic then polystyrene protection plus cardboard box it was impossible to fully inspect until time for fitting. Upon fitting it became apparent there were several hairline cracks in the marble top. Emailed customer service and they were downright rude, refusing to assist and just quoting their 48 hour inspection policy. Currently have a useless but very expensive vanity unit. Will be taking through the small claims court”
Hi Iain,
We are sorry to hear of the discrepancy with regard to the 1210 Composite Marble Top Board with double basins.
In a review of the contact with our customer service team, I understand you were dissatisfied with the initial outcome of the report. However, I can confirm that we have agreed on a replacement product and the delivery has been scheduled to take place on the next working day.
If there is anything else we can help with, please do not hesitate to contact us.
Kind Regards, Gina
“Called for advise and was told I could have the unit without the recessed basin and use a countertop basin instead, I specifically asked would there be a cut out on the front panel and was told it would be a solid panel but when it arrived it was cut out for a recessed basin.
You wouldn't send me a replacement panel so had to make and spray my own to match.
Also the quality of the finish really isn't that great for the price.”
Thank you for your feedback.
We have reached out to you directly via email to discuss this with you further.
Please accept our apologies for any inconvenience caused.
Kind Regards, Gina
“Awful experience from start to finish. Very little communication in regards to my order which I paced for a delivery on the 10th of this month. Having arranged someone to be at the properly for the delivery it was then brought to my attention very late in the day that this would not take place, after me calling and being reassured that it was. I was then told by email it would be early Saturday morning so I arranged time off work for delivery. This also did not take place with no communication and no idea as to what was happening with the large sum of products I ordered. I ended up having to take the full weekend off incase of delivery causing a lot of unnecessary stress and unfortunately missing out on a substantial amount of money in these uncertain times where finances are already difficult. I called Monday to ask what was happening and complain and spoke with Gina the assistant manager who advised the delivery would take place yesterday. Calling again to find out on ETA I was assured throughout the day this would be coming. To then call at tea time just before they closed for the day to be told unfortunately it’s not coming today again due to the couriers van breaking down and it will be tomorrow now. Yet another day off work adding up to 4 days wages in total and very very stressed out and angry. I arrived at the property to find my expensive goods dumped in an open access drive to the public with no notification or confirmation the product was there. Baring in mind it was advised the product must be checked for faults on delivery with the courier. We had no idea this was in the drive and could have been taken easily from passers by, with nobody there to watch us inspect for faults. The company to be honest have no had any understanding of the stress and money lost in this situation and have shown no real compassion to a customer who had paid a high amount of money for products from themselves. Im still waiting on a reply from the company in regards to this situation and the steps moving forward as stated theres has been little communication from order and no effort to try and come to a reasonable agreement and no understanding of our anger. Unable to assess the items properly due to where they had been left unattended I'm still having to visually asses and move forward with my complaint.”
“I’d love to give a review of this but so far both rhe original order and replacement order have arrived smashed in pieces. And now it’s out of stock.”
We are very sorry to hear of your misfortune regarding the damages to your recent order.
The replacement order has been placed into Awaiting Stock. As soon as the Olivia Black Framed Rectangular Bathroom Mirror 700x500mm is back in Stock, our team will reach out to you and assist in organising the delivery.
Please accept our sincere apologies for any inconvenience caused.
Kind Regards, Gina.
