We are very sorry to hear the product did not meet your requirements.
We can see you have processed a return, and the item has now been refunded.
If there is anything else at al that we can assist with, please do not hesitate to contact us.
Kind regards
Rebecca
“Still not recieved the order as DHL driver didn’t bother to check the van when I asked
I’ve waited in on 3 occasions when I was assured the delivery would be rearranged.
Change your delivery provider!”
“When I ordered the matt black radiator, the valve's automatically came up with the same colour matt black.
I received them i grey even though I ordered black on-line. This wasn't realised until two day's later when I had the plumber installing the radiator.
Nice radiator valve, shame I was expected to cover the cost of retuning the valve when it was an on-line error by the company. I don't see why I should pay the cost of retuning the valve's.”
I am genuinely sorry to hear about the discrepancy with your order. Your satisfaction is of utmost importance to us.
Upon reviewing your order details, it appears that anthracite valves were selected during the purchase process. However, we acknowledge that this may not align with your expectations.
Rest assured, we are committed to resolving this matter to your complete satisfaction. I have personally reached out to you to discuss possible solutions and ensure that we rectify this situation promptly.
Kind regards
Rebecca
Thank you for reaching out to us regarding the issue with your recent order. We sincerely apologize for any inconvenience caused by the damaged item you mentioned. However, after thoroughly reviewing our records, we couldn't locate any report of damage linked to your order details.
In order to assist you further and resolve this matter as quickly as possible, could you please provide us with any evidence or details related to the damage?
Once we receive this information, we will immediately look into the matter and take the necessary steps to address your concerns.
Our email address is: customer.service@bathroomountain.co.uk
Kind Regards, Gina.
“Hello, unfortunalty i unboxed the item earliwer to day to fix on teh wall howveer i was upset t see that the leg is bent.
Please can you provideme with an update”
We are deeply disappointed to learn about the condition in which your radiator was delivered.
We want to reassure you that we have taken immediate action to rectify this issue. Our records indicate that a replacement radiator has been issued and is scheduled to arrive with you tomorrow.
Please accept our sincere apologies for any inconvenience this may have caused you. Your satisfaction is our top priority, and we are committed to ensuring that you receive a product of the highest quality.
Kind regards
Rebecca
Thank you for your review;
We sincerely apologise for any inconvenience you've experienced with your recent purchase. We're committed to ensuring our customers receive high-quality products and excellent service, and it's disheartening to hear that your item arrived faulty.
We've checked our records and can confirm that we responded to your initial inquiry prior to your review, requesting images of the packaging to better assist with resolving this issue. However, it appears we have not received a response.
Please forward the images of the packaging as soon as possible, and we will resolve this for you and issue a replacement.
Kind Regards, Gina.
“We ordered two of these for a house renovation. We really like the look of them. However they arrived scratched. One is also now broken with the top bit inside falling down to expose all the wiring for the lighting. You can't see it form the outside but looks ugly from the inside.”
We are so sorry to hear about this issue, very rarely does this issue happen with our courier partners.
I can see that this issue has been raised with our customer support and resolved.
Still, for your inconvenience we do apologize and we are always there for our valued customers.
If you have any other questions, please feel free to ask.
Regards,
IMRAN
