“It looked really nice for about 2 days and matches the vanity unit but having a bath panel made of a material that can't get wet is ridiculous. Customer service were very good and refunded straight away but we still have lost the cost of getting it fitted, and now getting it taken out and a new (not matching) one fitted. The material soaked up the water that dripped from the shower and the finish has blown.”
We apologize for the inconvenience.
We never wish our customers to have such an experience.
We never wish our customers to have such an experience. Where we have sent you the Acrylic Straight Bath Front Panel as a replacement and issued a refund as well.
All these items are water resistant but not water proof.
If you have any other concerns, please feel free to ask.
Regards,
IMRAN
We apologize for the inconvenience.
We never wish our customers to have such an experience.
We have reviewed your concern, where you have already installed the item which comes under the acceptance of the good, so we always suggest our customers to first check the items and any issues before installation please confirm back to us.
I have sent you an email to further discuss this to resolve as soon as possible.
We do care for our valued customers.
Regards,
IMRAN
We are so sorry to hear about your experience with our customer service, but I'm glad to know you appreciate our product quality as we never compromise on both product quality and the best customer support.
I have checked your concerns in detail and we do apologize once again for the delivery delay-related issues.
We are always there for our customers and If you have any concerns please feel free to share them at customer.service@bathroommountain.co.uk.
Regards,
IMRAN
We apologize for any inconvenience.
Thank you so much for your feedback on the delivery and the price as we are very competitive in price and quality.
Will share this with our concern department to further improve any instructions you feel missing in the installation manual, If you have any suggestions, please feel free to share them with us at customer.service@bathroommountain.co.uk.
Regards,
IMRAN
We apologize for the inconvenience.
We never wish our customers to have such an experience.
I have sent you an email to further discuss this concern and if you can share your image of installed items so we will have an idea of what's the issue with the bath tap feet.
We shall be waiting for your response.
Regards,
IMRAN
“Really disappointed that the tap was damaged on the spout - see attached photo. Also left hot tap turns anti-clockwise instead of the usual clockwise. Finally your website recommended a bath waste with these taps which didn’t fit the bath and the plumber had to go out and buy another one. This review says I bought bath feet which is incorrect. Overall very unhappy with these purchases”
We apologize for the inconvenience.
We do not wish our customers to have such an experience.
I have sent you an email to further discuss to resolve this concern to your satisfaction.
If you have any further concerns, please feel free to ask.
Regards,
IMRAN
