Sorry to hear this Peter. Please get in touch on 01782 405047 or via email to customer.service@bathroommountain.co.uk and we will get a replacement part arranged for you
Regards
Jay
Sorry to hear this Patrick but glad you managed to sort the issue. We will relay this back to our technical team to ensure this is just a one off issue
Did you contact our customer service department?
“Arrived damaged, dented on both ends, had to provide photos by email, sent them over a week ago, yet to hear anything. Very poor customer service. Not impressed.”
Thank you Julie. Your images have been received and actioned this afternoon. You should have received confimation of dispatch by email.
Best regards
Polly.
Bathroom Mountain
HI Charli, Thank you for your feedback. I can see that upon request we replaced the damaged parts quickly in order for your project to be completed. I am sorry to hear that the draws to not open smoothly, it is certainly unusual, if you would like to send us an example we can happily address the matter with you. Regards, Nelson
“Bought close to £900 of Anthracite radiators from bathroom mountain and the delivery was dropped outside property on a pallet without any warning or notice. Probably been outside for a few hours before I realised my order had arrived.”
Hello David, Thank you for your feedback and please accept our apologies for this situation. It is certainly not the level of service which we expect our couriers to offer. Please rest assured that we are taking this matter up with them so thank for bringing the matter to our attention. Nelson
Thank you Karen.
I have checked with customer service team that this issue has now been resolved. Hope the installation goes well.
Best regards.
Polly.
Bathroom Mountain
“Cannot comment on the this item, it was not in stock so Bathroom Mountain cancelled delivery of all items ordered. After waiting in all day I called for an update to be informed of the cancelled delivery. I then ordered a replacement waste and arranged collection for all items. I then received an email saying that a refund was issued for the waste item. Terrible customer service, will never use again.”
Good Afternoon,
Thank you for your review, I am sorry to hear about your circumstances. Typically if an item is out of stock we would contact the receiving party to inform them of such circumstance. We would also offer the options to wait for the item to come back in, offer an alternative or offer a refund on the item. We will happily look into the events that have led to your review to improve our service and for this we thank you for your feedback. Nelson
