HI Charli, Thank you for your feedback. I can see that upon request we replaced the damaged parts quickly in order for your project to be completed. I am sorry to hear that the draws to not open smoothly, it is certainly unusual, if you would like to send us an example we can happily address the matter with you. Regards, Nelson
“Bought close to £900 of Anthracite radiators from bathroom mountain and the delivery was dropped outside property on a pallet without any warning or notice. Probably been outside for a few hours before I realised my order had arrived.”
Hello David, Thank you for your feedback and please accept our apologies for this situation. It is certainly not the level of service which we expect our couriers to offer. Please rest assured that we are taking this matter up with them so thank for bringing the matter to our attention. Nelson
Thank you Karen.
I have checked with customer service team that this issue has now been resolved. Hope the installation goes well.
Best regards.
Polly.
Bathroom Mountain
“Cannot comment on the this item, it was not in stock so Bathroom Mountain cancelled delivery of all items ordered. After waiting in all day I called for an update to be informed of the cancelled delivery. I then ordered a replacement waste and arranged collection for all items. I then received an email saying that a refund was issued for the waste item. Terrible customer service, will never use again.”
Good Afternoon,
Thank you for your review, I am sorry to hear about your circumstances. Typically if an item is out of stock we would contact the receiving party to inform them of such circumstance. We would also offer the options to wait for the item to come back in, offer an alternative or offer a refund on the item. We will happily look into the events that have led to your review to improve our service and for this we thank you for your feedback. Nelson
“The wrong bath was delivered, and delivery was late. Bathroom mountain have come back to us a few days later and we await the outcome of getting the correct bath. Understand mistakes happen but with this sort of work it costs a lot in trades downtime and having to re book.”
Hi Alex, I am sorry to hear about this situation, although I am happy so see that the matter was resolved quickly and that the correct bath was delivered to you. Please accept our apologies for the matter and we certainly hope the remainder of your project goes well. Please let us know if we can support your project further. Nelson
