Thank you for reaching out to us regarding the issue with your recent order. We sincerely apologize for any inconvenience caused by the damaged item you mentioned. However, after thoroughly reviewing our records, we couldn't locate any report of damage linked to your order details.
In order to assist you further and resolve this matter as quickly as possible, could you please provide us with any evidence or details related to the damage?
Once we receive this information, we will immediately look into the matter and take the necessary steps to address your concerns.
Our email address is: customer.service@bathroomountain.co.uk
Kind Regards, Gina.
“Hello, unfortunalty i unboxed the item earliwer to day to fix on teh wall howveer i was upset t see that the leg is bent.
Please can you provideme with an update”
We are deeply disappointed to learn about the condition in which your radiator was delivered.
We want to reassure you that we have taken immediate action to rectify this issue. Our records indicate that a replacement radiator has been issued and is scheduled to arrive with you tomorrow.
Please accept our sincere apologies for any inconvenience this may have caused you. Your satisfaction is our top priority, and we are committed to ensuring that you receive a product of the highest quality.
Kind regards
Rebecca
Thank you for your review;
We sincerely apologise for any inconvenience you've experienced with your recent purchase. We're committed to ensuring our customers receive high-quality products and excellent service, and it's disheartening to hear that your item arrived faulty.
We've checked our records and can confirm that we responded to your initial inquiry prior to your review, requesting images of the packaging to better assist with resolving this issue. However, it appears we have not received a response.
Please forward the images of the packaging as soon as possible, and we will resolve this for you and issue a replacement.
Kind Regards, Gina.
“We ordered two of these for a house renovation. We really like the look of them. However they arrived scratched. One is also now broken with the top bit inside falling down to expose all the wiring for the lighting. You can't see it form the outside but looks ugly from the inside.”
We are so sorry to hear about this issue, very rarely does this issue happen with our courier partners.
I can see that this issue has been raised with our customer support and resolved.
Still, for your inconvenience we do apologize and we are always there for our valued customers.
If you have any other questions, please feel free to ask.
Regards,
IMRAN
“one of the doors was cracked on the corner - maybe need to package it a little more or use safer delivery team. otherwise looks good and lots of storage. hoping to get a new door sent to change the damaged one.”
We are so sorry to hear this as we never wish our customers to have such an experience.
I have sent you an email to further check this issue to be resolved.
We shall be waiting for the images at our email address at customer.service@bathroommountain.co.uk, so we can resolve this as soon as possible.
If you have any other questions, please feel free to ask.
Regards,
IMRAN
“Lovely radiators but if I'd known when I was ordering that delivery was going to be kerb side delivery I wouldn't have ordered them. Delivery arrived at 9.30am which was great but driver left both radiators on drive I was on my own and couldn't move them he wouldn't help me so they were left on drive all day till my husband and son came home from work at tea time.”
We do apologize for the inconvenience you have faced due to the delivery service.
All of our pallet deliveries are kerbside but will escalate this further to the courier service.
We once again apologize for your inconvenience. I have sent you an email to further discuss, If we can resolve this concern of yours to your satisfaction.
Regards,
IMRAN
We sincerely apologize for any inconvenience, we never wish our customers to have such an experience.
I have sent you an email to talk more about your website journey and also about any of your return policy-related concerns.
Our return policy has complied with industry standards, where you can return any item within 28 days.
If you have any other questions, please feel free to ask.
Kind Regards,
IMRAN
