Thank you for the feedback Paul. We are forever reviewing customer feedback to improve our range. Is there anything outstanding we can assist with to understand your mixed feelings?
I am sorry to hear you have received some items that were damaged in transit. I can see that the items have been collected and your refund will be processed shortly once returned to our warehouse.
“So this is about the rak resort mini that was purportedly being delivered to me on 11th january. I heard nothing from you between paying and 11th jan. I called you office (charming ladies in customer services btw) and was told this had been scanned out of your warehouse but not arrived at the courier. No one could find it!!! Eventually had to order something else which did arrive within 24 hours. Three questions. 1) why is nobody concerned about where my rak resort mini went? 2) When would somebody have told me it had disappeared? 3) if you can get a toilet to me in 24 hours why did the original take a week to NOT ARRIVE? Not happy that i have had to settle for a 'bog standard' toilet when i was getting excited about an innovative rimless.”
Hi, I am sorry to hear about your experience. We can see that the first item left us on a next working day service. Unfortunately, at no point were we notified that the order was missing or that there was any sort of discrepancy. Had we known, we would have happily been in touch to resolve the matter. Whilst we can not recommend a particular alternative as this is down to the personal preference of the customer, we are sorry to hear you are unhappy with your alternative. We appreciate the feedback and wish all the best with the remainder of your project. Regards, Nelson
“The product itself was fantastic, well made and looked lovely. Delivery however is awful, The first screen arrived damaged, free replacement also arrived damaged. Again, excellent product, poor delivery services. I now have 2 screens that are not fit for purpose. In the end didn’t bother reporting the 2nd it as I do not want a 3rd useless screen!”
Hi, Thank you for your feedback, I am sorry to hear that you have had damaged screens. One of our team will be in touch to resolve the see if we can resolve the matter with you. Regards, Nelson
Sorry to hear this Peter. Please get in touch on 01782 405047 or via email to customer.service@bathroommountain.co.uk and we will get a replacement part arranged for you
Regards
Jay
Sorry to hear this Patrick but glad you managed to sort the issue. We will relay this back to our technical team to ensure this is just a one off issue
Did you contact our customer service department?
“Arrived damaged, dented on both ends, had to provide photos by email, sent them over a week ago, yet to hear anything. Very poor customer service. Not impressed.”
Thank you Julie. Your images have been received and actioned this afternoon. You should have received confimation of dispatch by email.
Best regards
Polly.
Bathroom Mountain
