Good afternoon Freddy,
Thank you for bringing this to our attention.
I have contacted you directly to request images of the item received so we can resolve this as soon as possible.
We are very sorry for the inconvenience caused.
Kind Regards, Gina
We apologize for the inconvenience.
Yes, we received your email and we have responded back to you to further discuss and resolve this issue as soon as possible.
We do not wish to have our customers to experience such issues.
Regards,
IMRAN
Thank you for your review.
We apologize that you are not fully satisfied with the product you have purchased from us.
I have reached out to you via email in order to request some further information about the issue you are facing.
If you have any other questions, please feel free to contact us at our email address customer.service@bathroommountain.co.uk.
Kind regards,
Imran
Hi Dino,
Thank you for taking the time to leave a review.
We apologise sincerely for any confusion caused.
The product purchased, Sherbourne Chrome Freestanding Bath Shower Mixer Tap SKU:12057, does not come with a lever; instead, this product has a dial. As referenced on the images on the website.
We apologise for any confusion and inconvenience caused.
I have emailed you directly to address this concern and hope to reach a suitable resolution.
Kind Regards, Gina.
“Lovely radiator looks great bit disappointed I missed a blemish mark on the top right hand side I didn't open or notice the the sight on the box that you have to check the item within 24 hours of recipe !”
Thank you for your feedback regarding the Faro Anthracite Single Flat Panel Vertical Radiator 1600x350mm.
We are sorry to hear that the radiator has an imperfection.
From the image uploaded, this is not something we can view clearly.
Therefore we have reached out to you via email to discuss this further and request additional images.
Kind Regards, Gina
Thank you for your review.
We are sorry to hear that you are not fully satisfied with the items you have purchased from us.
I have reached out to you via email in order to gain a better understanding of the issues you have and we hope to hear back from you soon.
Kind Regards,
James S
“I ordered a Galway Premium Square Thermostatic Shower With Large 300mm Head - to be delivered 31/1/23 between 8:00am - 6pm. I arranged for someone to be at home all day, only to get an email from DHL around 4:00pm say inf they are waiting for it to be delivered to them.
01/02/23 I got an email from DHL letting me know they had the parcel & would be delivered between 10:26 & 11:26 am.
At 10:15am I received an email from DHL letting me know it had been delivered (yes - but not to me) it was delivered to no.47 (a note had been put through no.45) I live down the road.
I picked the parcel up from no.47 & noted the box was damaged & when opened everything was thrown all over.
I went to fit the shower… I fitted the thermostatic unit and ran the water through the shower head. The shower head had a constant drip & I was unable to leave this unit in - as the house sale is going through the following day. I had to buy a new shower from somewhere else.
Bathroom Mountain are replacing the faulty cartridge-so now I have a shower unit & nowhere to fit it !!!!!”
Thank you for your review.
We are sorry to hear of the issues you have faced regarding the issue with the shower and also the issues you had with the replacement delivery.
I have reached out to you via email in order to discuss these issues with you further and we hope to hear back from you soon.
Kind Regards,
Thank you for your review.
The overflow ring is compatible with most of our basins depending on the shape of the overflow hole.
If this isn't compatible with your current basin and the item has not been installed you are free to return the item for a refund within 28 days of the delivery.
Kind Regards,
James S
