Thank you for contacting us.
We wish all our customers to have an amazing experience.
If you feel any issues or concerns, please feel free to share as we would love to have 5-star satisfaction along with your feedback.
Thanks,
IMRAN
Thank you for your review.
We wish our customers to be fully satisfied with their orders.
If you experience any issues, please feel free to contact us at customer.service@bathroommountain.co.uk
Regards,
IMRAN
“Pros:
So, the functionality works -- which I guess is the most important thing. It doesn't look bad on the wall.
Cons:
Mirror marks really easy round the frosted edge. Speakers are mega tinny and cheap sounding. The fixings are only at the top, so it doesn't feel very secure on the wall. Delivery took ages. Comms from BM were misleading, though they did refund postage. Heated space really small, so you need to position correctly.
If I'd paid £50 for this mirror then I'd feel I'd got what I paid for. For £160, I feel short changed, sadly.”
We apologize for the inconvenience.
It was a pleasure speaking with you over the phone, we have refunded your delivery fee and do not wish our customer to have this experience. We will share your feedback with our concerned department.
If you have any questions, please feel free to ask.
Regards,
IMRAN
“This mirror arrived damaged very poor service I have lost my money as they will not accept it back due to packaging not as it is was as arrived.
I Needed to open to check I can't check unless open box as can't see through cardboard box says on return page they will not accept if opened how will I know its damaged if I don't open it”
We apologize for the inconvenience.
It was a pleasure speaking with you, the return policy is different and we do not accept damaged items but if you received the damaged item and report it within 48 hours, we will always resolve the matter instantly for our customer.
Will send you a new mirror as soon as possible.
Thanks,
IMRAN
Thank you for your review.
If you have any issues we would love to have your response.
We wish to have 5-star reviews from our customers and always be there for them for any support.
Regards,
IMRAN
We apologize for the inconvenience.
I have sent you an email to further discuss to resolve this issue as soon as possible.
We do not want our customers to have such an experience.
Regards,
IMRAN
We hope that when fitted, you love our Anthracite Pipe Connectors For Heated Towel Rails & Radiators.
Should you have any questions or queries regarding the product, please don't hesitate to contact our team;
customer.service@bathroommountain.co.uk
Kind regards, Gina
