Dear Colin,
Thank you for your review. We are sorry to hear that the panel was not a good fit for the space where you planned to install it. We noticed that you have already reached out to our team about this issue.
We understand that there was a discrepancy reported and we have requested additional images from you so that we can provide you with the best possible solution. We hope to hear back from you soon so that we can resolve this matter.
Please accept our apologies for any inconvenience this may have caused.
Best regards,
Gina
Thank you for your review;
We are very sorry to see the Stafford 1500x700 Round Single Ended Bath
SKU: 54003V2 has arrived imperfect. Please accept our apologies for any inconvenience caused.
I have reached out to you via email to address this and offer a resolution.
We look forward to hearing from you.
Kind Regards, Gina
“These were recommended to go with the radiator but they were the wrong ones so the plumber got new ones I paid him for and these ones never got used. They need to make it clear on the site what the difference is and why they are linking them together”
We apologize for any inconvenience you experienced during the installation of your towel due to the valve type.
We understand your frustration, especially as the valves recommended were not suitable for your specific installation. Our website indeed recommends angled valves for wall-mounted installations and straight valves for floor installations.
I have sent you an email to further discuss resolving this inconvenience to your satisfaction.
We hope that, despite this experience, we will have the opportunity to serve you better in the future.
Regards,
IMRAN
Thank you for your feedback.
Please feel free to share if you have had any issues or concerns regarding the order you have received or the support services you are looking for.
We shall be waiting for your response.
Regards,
IMRAN
Thank you for your feedback.
Please feel free to share if you have had any issues or concerns regarding the order you have received or the support services you are looking for.
We shall be waiting for your response.
Regards,
IMRAN
We apologize for the inconvenience.
We have sent you an email to further investigate about this issue, we do not wish our customers to have such an experience.
We shall be waiting for your response.
Regards,
IMRAN
