“I've recently ordered 4 radiators and 4 sets of valves from soak.com. The on-line ordering process was simple and found the heat-calculator to be helpful and straightforward to use. However the next day after ordering (a week before my order was due to arrive) I found I needed to cancel the one of the radiators and one of the valve sets; I had to phone to do this and whilst the process did take a long time, but lots of queries and being put on hold on quite a few occasions, the assistant was polite and helpful, and my item was cancelled and I was promised a refund shortly. I immediately received an email to say I would receive the refund in 2-12 workings days. I am now past the period of 12 workings days but still haven't received a refund, and no response to my email to soak.com about this. As the amount I'm waiting for is around ¬£230 I'm obviously keen to have it back.”
“I've recently ordered 4 radiators and 4 sets of valves from soak.com. The on-line ordering process was simple and found the heat-calculator to be helpful and straightforward to use. However the next day after ordering (a week before my order was due to arrive) I found I needed to cancel the one of the radiators and one of the valve sets; I had to phone to do this and whilst the process did take a long time, but lots of queries and being put on hold on quite a few occasions, the assistant was polite and helpful, and my item was cancelled and I was promised a refund shortly. I immediately received an email to say I would receive the refund in 2-12 workings days. I am now past the period of 12 workings days but still haven't received a refund, and no response to my email to soak.com about this. As the amount I'm waiting for is around ¬£230 I'm obviously keen to have it back.”
“I've recently ordered 4 radiators and 4 sets of valves from soak.com. The on-line ordering process was simple and found the heat-calculator to be helpful and straightforward to use. However the next day after ordering (a week before my order was due to arrive) I found I needed to cancel the one of the radiators and one of the valve sets; I had to phone to do this and whilst the process did take a long time, but lots of queries and being put on hold on quite a few occasions, the assistant was polite and helpful, and my item was cancelled and I was promised a refund shortly. I immediately received an email to say I would receive the refund in 2-12 workings days. I am now past the period of 12 workings days but still haven't received a refund, and no response to my email to soak.com about this. As the amount I'm waiting for is around ¬£230 I'm obviously keen to have it back.”
