Thank you for your feedback Jason. The replacement should have arrived with you already, I am sorry there was initial damage. I hope this has enabled you to complete your project. If there is anything outstanding we can assist with please get back in contact.
“The first cabinet was damaged all across the back where screws had been over tightened and split the chipboard. A second cabinet was delivered. That too was damaged having clearly been dropped or something else heavy dropped onto it. The top was damaged. Poor quality in terms of packaging and delivery.”
I am sorry to hear you have experienced damaged items Clive with your latest deliveries. One of our customer service members will make contact with you today to resolve the issue.
“Hi the process of ordering was simple. I got allocated a delivery date of 1/12. The day came and went I waited in from 8am-6pm and no word at all. No email or phone call. The next day still nothing. I called from work towards the end of the day where the customer services guy was very helpful. He rung me in the morning and arranged it for that day (without telling me) the delivery driver attempted delivery, I was at work. He left a message when I returned his call he was very rude and unprofessional! I actually blocked him from my phone. We then had to drive to the depot and collect on the Friday morning as I had booked a guy to fit the shower screen. On the whole your customer services guys were good hugely let down by terrible courier service overall leaving me with a bad impression and probably wouldn’t reorder, seeing as that delivery also cost me £25!!!”
Hi Lucy, I am sorry to read about your experience on this occasion. As the true cost of delivery is over the £24.99 we charge, which we happily subsidise, please rest assured that we feel equally let down by reading your review. Please accept our apologies on the couriers behalf and we will be addressing the matter with them. We would like to thank you for your feedback and wish you all the best with your project. Regards, Nelson
“This is not the item I wanted I was want the wrong pan a week ago. 100% not acceptable abs I cannot contact you directly to sort this out. Poor performance.”
Really sorry to see you have had issues getting in touch Tim. I understand the issue has now been resolved and a replacement toilet pan has been sent out
If you still have any unresolved issues please get in touch on 01782 405047 or via email on customer.service@bathroommountain.co.uk
