Thank you for your review.
I am sorry to hear your original radiator did not arrive in pristine condition and I can see we have sent a replacement and we hope it arrived in perfect condition.
If there is anything we can do please contact us on customer.service@bathroommountain.co.uk and we will happily help.
Kind regards
“The mirror is exactly what we want but although it’s well padded for delivery, ours came with a small 1cm chip in top corner. Didn’t return as feel it’ll be too much hassle”
Thank you for your review.
I am very sorry to hear your mirror has arrived damaged. To help resolve this as quickly as possible for you, please could you provide images of the damage to customer.service@bathroommountain.co.uk. We can then see what we can do to help resolve the situation for you.
Kind regards
Rebecca
Thank you for your review.
I am sorry to hear you are unhappy with the instructions provided. We have since sent across further instructions which I hope will assist in your installation. If there is anything else outstanding, please do not hesitate to contact us.
Kind regards
Rebecca
Thank you for your review.
Please accept my apologies that your order has not yet arrived. Unfortunately, the couriers are closed due to the bank holiday. However, this will be looked into as a priority on Tuesday morning. I have refunded your delivery charge as an apology for the inconvenience.
Kind regards
Rebecca
“Paid for next day delivery which didn't happen but was refunded for. I was then told it was on its way a week later still no sign so I sent an email On which the reply was it was damaged by the courier and there is no more stock. Haven't heard that one before”
Thank you for your review.
Please accept our sincere apologies for the circumstances regarding your delivery. I can see that the courier had reported damage to your order on 31/03/21. As we had come to replace your order, there was no further stock, unfortunately. We have since refunded the whole order for you as an alternative was not of preference. Please accept our apologies once again. If there is anything else outstanding that we can help you with, please do not hesitate to contact us.
Kind regards
Rebecca
“Very extensive website and I took a long time choosing which alternative units to get.
Once decided, and after taking note that the items were all in stock, I submitted my order and authorised payment.
This was on Tues. 16 March. I chose a delivery date for Weds. 24 March. This was confirmed.
Delivery was promised between 8.00 a.m. and 18.00 pm. Waited indoors for delivery, but order did not arrive, nor was any communication received from this company. By this time, the Customer Service department had already closed at 17.00 pm. I sent an e-mail expressing my disappointment at no contact received or goods delivered. The following day, the Customer Service team responded to my message and advised the Order would be delivered that (next) day. If not received by 13.30 pm, I should let them know.
I rang this Service number at 13.30 pm requesting an update. It was still on its way. Delivery was made around 15.00 pm. All items ordered appear to be present as per Invoice ref. numbers.
My plumber has had to postpone the job, so no items have yet been unpacked, and I trust they will be acceptable quality, as this suite was priced at the top end of ranges supplied.
My issue here is about lack of contact and responsibility once an order has left the company warehouse. Many businesses today advise a more precise delivery window (2 hours perhaps, not 10!). This company might think about remaining responsible and in communication with its chosen couriers , especially when promised delivery dates have not been achieved.
I cannot comment on on the goods purchased yet until the fitting is carried out, hence only average stars.”
Thank you for your review
I am sorry that the delivery did not arrive on the requested date. I can see that multiple delivery times were provided and I appreciate and apologise for any frustration and confusion this has caused. We take all feedback incredibly seriously and we will use it to improve our services.
I have refunded a portion of your order as a gesture of goodwill.
If there is anything else we can do to help please do not hesitate to get in touch.
Kind regards
Matthew
