“The pipe for the tap had a leak meaning that when installed water leaked through to the ceiling beneath the bathroom damaging the ceiling. Luckily the plumber realised the fault and substituted the pipe with the old pipe from our previous tap! Needless to say I wouldn’t rate this product at all and will be left with the cost of having to redecorate the ceiling in the room below!”
“The toilet pan was a replacement for an imperfect one. The exchange was hassle free and quick. I can't at the moment rate the product as not been fitted yet.”
“Couldn’t tell you if this radiator any good as countless lack of communication from bathroom mountain as it has never turned up the admin team you deal with online help have never got back to me as they each stated after each messages soooo big thumbs up”
Please accept my sincere apologies that your delivery did not arrive. We have raised an investigation with the courier to determine the events surrounding your delivery. I further apologise for the lack of communication on this occasion, this is not the high level of service we aim to provide.I can since see we have fully refunded your order. If there is anything else outstanding that we can assist with, pelase do not hesitate to contact us.
Kind regards
Rebecca
“I purchased the shower head, hose etc as they were very reasonably priced. It does appear to be light in weigh and not too sure of the quality. I have yet to have it fitted.”
We are sorry you are unsure of the quality of the product. To help resolve this as swiftly as possible I have emailed you directly to request more information.
Kind Regards
Matthew
We are sorry you are unhappy with the product. To help resolve this as swiftly as possible I have emailed you directly to request more information.
Kind Regards
Matthew
Thank you for your review.
I can see we have issued a return form today for you, if there are any other issues please let me know on customer.service@bathroommountain.co.uk and I will endeavour to help.
Kind regards
Matthew
Thank you for your review.
We are sorry the feet didn't arrive in pristine condition. I can see we have issued a full refund for the feet.
If there is anything else we can do to help please do not hesitate to get in touch and we will happily help.
Kind regards
Matthew
