Thank you for your review.
We are sorry to hear that you are not fully satisfied with your purchase.
I have reached out to you in a separate email in order to gain a better understanding of the issue you have and we hope to hear back from you soon.
Kind Regards,
James S
Thank you for your review.
We apologise for the delays in receiving your order.
I can see that you requested the order to be refunded which was then actioned and we would like to apologise again for the delays and issues with the delivery.
Kind Regards,
James S
“I wouldn’t know! The service was so bad from the company and courier I didn’t even get this and it’s not my first bad experience with them, I was given 3 different delivery times all of which got cancelled resulting in wasted leave and loss of earnings off work. It wouldn’t have even been resolved if I hadn’t rang up. I was told anything until I rang and they discovered the company hadn’t given dhl my address even though my receipt shows proof of this. All I got was an apology and a joke offer of £6 as a “token gesture””
Thank you for your review.
We apologise for the delays in receiving your order.
I can see that you requested the order to be refunded which was then actioned and we would like to apologise again for the delays and issues with the delivery.
Kind Regards,
James S
Thank you for your review.
We apologise for the delays in receiving your order.
I can see that you requested the order to be refunded which was then actioned and we would like to apologise again for the delays and issues with the delivery.
Kind Regards,
James S
“Item arrived faulty, company were very helpful and sent another straight out I asked for it to be checked before sent to make sure it wasnt faulty, which they said they would, then the second one arrived faulty, not great when it’s holding up your bathroom being finished. But the customer service staff were very friendly and helpful and a refund was then issued and we had to buy the part from another company.”
Thank you for your review.
We apologise for the issues you had with pop-up waste and the replacement.
We can completely understand your frustration regarding the delays, and we are sorry for any inconvenience caused.
I am happy to see that we issued the refund for you so as not to delay you any further,
If you need any assistance in the future please don't hesitate to contact us at customer.service@bathroommountain.co.uk
Kind Regards,
James S
“The audacity of you asking me to leave a review when you haven’t even delivered the product and have made lot attempt to help me resolve this issue!!”
We apologise for the issues you have had with the delivery.
Regarding the delays, I can see that we were chasing DHL regularly for an update on your delivery, but DHL has advised that they were unable to locate the order
We have now issued a full replacement on the order for you so as not to delay you any further, and we apologise again for any inconvenience caused by this.
Kind Regards,
James S
“I bought this item on 20th January 2023. It' arrived damaged so i had to asked for refund for 3 to 4 times then they refunded me. Was very very disappointed about the item.”
Thank you for your review.
We are sorry to see that the item did not arrive in perfect condition.
Regarding the refund, I can see we were trying to gather all information regarding the delivery and whether you would like to keep the item at a discounted price not to delay any installation.
Once you confirmed that you would only like a full refund on the product, we processed this for you, and we hope you are satisfied with the resolution.
Kind Regards,
James S
