“Still yet to receive my order a week after it was due. Spoken to customer services twice with promise to call me back with delivery up date and both time no call back.”
Thank you for your review. We appreciate you taking our call today.
We are very sorry for the delay and any inconvenience caused.
I have issued a refund of the delivery charge and processed a new replacement order and you can expect delivery tomorrow 16.05.2024.
If there is anything else we can help with, please do not hesitate to contact us.
Kind Regards, Gina.
Thank you for your feedback.
We apologise for the delay and any inconvenience caused.
I can confirm that we have successfully processed your refund, and a copy of the credit memo has been sent to you via email for verification.
We appreciate your patience and understanding during this process.
Best regards,
Gina
Thank you for leaving feedback on our product: Matt Black Angled Manual Radiator Valves (Pair) Standard 15mm SKU: 34028.
We hope the product arrived as expected and that there are no discrepancies to report.
Should there be anything we can help with, please do not hesitate to contact us.
Best Wishes, Gina.
We're very sorry to hear you are unhappy with your recent experience.
It’s always our aim to offer our products at competitive prices, and we appreciate how disappointing it can be to see an item you've purchased, has since been reduced.
We’d like to highlight that you benefited from a significant saving of £80.00 on your purchase due to the sale at that time. Our pricing can fluctuate due to various factors, including promotions and stock levels, which can sometimes lead to further reductions after an initial sale.
If there is anything else outstanding that we can assist with, please do not hesitate to contact us.
Kind regards
Rebecca
Thank you for your feedback. We're glad to hear that it meets your aesthetic expectations.
We understand the true value of our products is often fully appreciated once they are installed and in use. With this in mind, we would be grateful for any further thoughts or insights you might wish to share about your experience after installation.
Kind regards
Rebecca
Good morning,
Thank you for your feedback regarding the Product Raw Metal Traditional 2-Column Radiator Feet
SKU: 34089.
We are sorry to hear the item was unsuitable for your recent project.
I am happy to confirm that we received your return request.
We have accepted the return and sent a returns form via email.
Please print and sign this and return with the items via a courier of your choice.
If there is anything else we can help with, please do not hesitate to contact us.
Kind Regards, Gina.
“Looks great on website but DHL have not delivered but say they have!!
Not Bathroom Mountain fault but need a replacement sending out with filling in a DHL missing package form!!
Photo showing where radiator is going”
We apologize for the inconvenience and delay.
I have sent you an email to further discuss this as this order was from our system originally scheduled for 27/12 but DHL rescheduled it for tomorrow's delivery on 28/12/2023.
If you still have any other concerns, please feel free to ask.
Regards,
IMRAN
