“The wrong delivery address was inputted by Bathroom Mountains despite me highlighting what the delivery address should be (instead the billing address was used as the delivery address). Upon calling and emailing, I was told that the delivery address cannot be changed despite it being no fault of my own. I convinced the person I was speaking to to change the address to which they said they had done. But unfortunatley, the cabinets were still delivered to the billing address, 150 miles away from where they needed to be. Great service”
We are sorry to hear about the issue with your delivery address. While we updated it on our system, unfortunately, it was not reflected in the DHL system, leading to the item being delivered to the billing address. We understand the frustration this caused and have refunded the delivery fee + a partial refund for the inconvenience as a gesture of goodwill.
Best Regards,
Zahra
“Nothing like seeing an item face to face . Adds the finish touches to my shower room project . Very happy to use and live the shaver socket inside. Easy to install and operated by bathroom pull light.”
“Well constructed and beautifully packed. Have yet to install to be able to see the effectiveness of the forward illumination but all other features work well”
“OK so positives, it's shiney and new. Not as expensive as other models - for a reason. No for the not so positives - the glass corners are sharp (not that you will cut yourself on them but still not nice), the single shelf (yes I know the base of the unit can be a shelf too) is very limiting. The biggest gripe is the light - 1700 lumens? Not in any corner of the universe is this 1700 lumens, I have 500 lumen bulbs that are brighter. Also you have to constantly cycle through the 3 colourways to turn it off - who uses anything other than daylight colour anyway? So although it's fixed to the wall and appears shiney - more money spent on a better unit would have been preferable in the long run.”
Thank you for your review and for highlighting both the positives and areas for improvement.
We are sorry to hear the product didn’t fully meet your expectations, particularly with the shelf space and lighting, but we do offer models with additional shelves, which may better suit your needs.
Regarding the light, we will reach out via email to gather more details and investigate the issue further.
Your feedback is invaluable as we strive to improve our products and services.
Duaa
