“I initually loved this item, loved the basin (still do), loved the colour and style of the sink cabinet and the storage BUT 5 months in - it has sadly started to crack!! Let me explain that I have been fastiduous about drying it off after use - but still, the water has penetrated through the surface and cracked! Mountain warehouse has given me a full refund but to get it taken out and replaced will cost a fortune - everything will have to be plumbed in, resiliconed ect. Extrememly sad that I spent thousands on this bathroom and it already looks sh#*@t not even 6 months in. A few days after same thing happened to the bath panel, same material and, same colour. Bathroom mountain hasn't yet reopened the review link for me to leave one. Sadly I wouldn't touch this product with a 10 foot pole. FYI as a temporary fix I have filled the cracks with epoxy putty - looks terrible but is stopping more water from seeping in”
Thank you for sharing your experience with us, and we apologize for the issues you've encountered.
We're deeply sorry to hear that the items have started to crack within such a short period. Your satisfaction is important to us, and we understand the frustration and disappointment this situation has caused.
We appreciate your diligence in drying off the items after use, and we regret that water has penetrated the surface, leading to cracking. We strive to provide high-quality products, and it's disheartening to learn that this has not been your experience.
We want to assure you that we take your feedback seriously and are committed to addressing this matter promptly. We will review our product offerings and work with our suppliers to prevent similar issues from occurring in the future.
Kind Regards, Gina
“Amazing quality & value, I recently purchased the tap, basin, marble counter top board & chalk white vanity unit and I’m blown away by the products. I would say to get a professional to fit & drill the marble/attach handles etc. Highly recommend.”
