“Spoke to a customer service agent who confirmed the correct item as a replacement excellent service received item next day and installed would highly recommend”
Thank you so much for your feedback. We’re sorry to hear that the product didn’t meet your expectations.
As mentioned on our website, the plug is made from plastic, as it is more durable and rust-resistant compared to other materials. Plastic also has the benefit of being lightweight, long-lasting, and resistant to corrosion, making it a practical choice for daily use.
We hope this helps clarify the design choice, but if you have any other questions or concerns, feel free to reach out!
Kind regards,
Tamveel
