“I purchased this replacement waste grating almost 1 year to the day of the one I bought and had fitted into the new double whb purchased from bathroom mountain . Having been a pipe work guy for nearly 50 years I was surprised to see the one I bought a year ago snapped without reason so suspect defective plastic thread that cause a bit of a major flood but caught in the nick of time .”
Thank you for your feedback, and we are truly sorry to hear that our product didn’t meet your expectations.
Please accept our apologies for the inconvenience caused.
We have sent you an email. If you could provide images or a short video of the waste, we’ll promptly review the issue and work toward a suitable resolution.
Thank you for your feedback and patience.
Duaa
“Bought several items from them for a new cloakroom I was installing, and the other half loved the pop up waste so much for that room, I have now had to bu one for the main bathroom, as it was such a great price.”
We apologize to hear that you are not satisfied with the quality of our products.
We never compromise on our quality and all of our items are under warranty for any issues you can always share them with us at customer.service@bathroommountain.co.uk. and we are always there for your support.
If you have any concerns, please feel free to ask.
Regards,
IMRAN
