Thank you for bringing this to our attention.
We extend our sincerest apologies for any inconvenience this may have caused.
To address this issue, we will be sending you a damage claim form via email shortly. This form will allow you to provide us with further details about the damage and how you wish to proceed. Once we receive the completed form, we will be able to assist you further based on your preferred course of action.
Again, I apologize for the inconvenience caused by the damaged panel. We appreciate your understanding and cooperation as we work to resolve this matter promptly.
If you have any questions or require further assistance, please don't hesitate to contact us.
Best regards, Gina
