We apologize for the inconvenience.
We never wish our customers to have such an experience.
We never compromise on our quality and all of our items are under warranty.
I have sent you an email to further check to discuss and resolve this concern as soon as possible.
If you have any questions, please share the video of the issue with us at customer.service@bathroommountain.co.uk.
Kind Regards,
IMRAN
