Thank you for taking the time to leave your feedback.
We’re sorry to hear about your experience with the delivery and the product's condition upon arrival. This is certainly not the standard we aim to deliver.
We’re glad to know you liked the product overall, and we truly appreciate your acknowledgement of its quality. To address your concerns, our team will reach out to you via email shortly to gain more details and work towards resolving this for you.
Thank you for bringing this to our attention, and we hope to make things right.
Duaa
