“Ordered with radiator and delivery day selected, radiator arrived (damaged) but no valves and no communication it would not arrive on the selected day, arrived three days later, no communication is the ultimate poor communication”
We apologize for the delay you experienced and thank you for speaking with us over the phone.
As discussed, we've issued a refund as a token of our apology.
We truly appreciate your cooperation and understanding.
If there is anything else we can help you with, feel free to contact us.
Duaa
“Original delivery arrived with packaging damaged and some scratches to product as a result ... used the QR code on the wrapping to report the problem, had a response within an hour and a replacement product (pachaging intact!) arrived the next day, thanks to Suleman in Customer Service.
Product itself looks great and feels to be good quality and well-made ... really pleased with it.”
