“We had ordered a radiator for our new bathroom installation - the day before the plumbers were about the start, the showroom contacted us to say the radiator we had ordered was out of stock and would t be available for 2 months. So we found this beauty which was £400 cheaper than the one we had originally ordered and came the following day. It looks amazing - we are pleased the other one fell through. We’ve plans to replace all the radiators in the house in the coming year so will be coming back to get more of the same (but bigger)”
“Bought this radiator for my kitchen and it’s perfect. By far the cheapest I saw online and great value. No issues fitting and delivered quickly with good communication.”
Please accept our sincerest apologies for the inconvenience you have experienced. We understand how frustrating this must be, and we truly appreciate your patience as we investigate the issue internally.
This is certainly not the level of service we strive to provide, and we regret that this has happened. Our picking system is automated, and this is not something we would expect to occur. Rest assured, we are actively in the process of resolving this matter.
As part of our commitment to resolving this for you, our team has processed both a goodwill refund and a refund for the item you have yet to receive.
We want to ensure that you are fully satisfied with the outcome, and we appreciate your understanding as we work towards a complete resolution.
Thank you for your patience, and we will be in touch again soon.
