Please accept our sincerest apologies for the inconvenience you have experienced. We understand how frustrating this must be, and we truly appreciate your patience as we investigate the issue internally.
This is certainly not the level of service we strive to provide, and we regret that this has happened. Our picking system is automated, and this is not something we would expect to occur. Rest assured, we are actively in the process of resolving this matter.
As part of our commitment to resolving this for you, our team has processed both a goodwill refund and a refund for the item you have yet to receive.
We want to ensure that you are fully satisfied with the outcome, and we appreciate your understanding as we work towards a complete resolution.
Thank you for your patience, and we will be in touch again soon.
