Thank you for your review.
I am very sorry to hear you have received your radiator in this condition. Could you possibly email over images to customer.servce@bathroommountain.co.uk? Once received we will happily look into resolving this swiftly for you.
Kind regards
Matthew
“Did not expect a document would be inside the radiator, lucky we had a leak at install so drained straight down, apart from that we love the radiator”
I am pleased to hear you are happy with your purchase. It is unusual to find the safety documents inside the radiator itself, I will let our manufacturers know. If we can help any further please get back in contact.