“Not opened as change of plan by plumber last minute. When I tried to return, this company refused saying that the packaging was inadequate. Absolutely disgraceful response to an honest customer. I was going to get a full bathroom fitted out but now chose a more decent company.”
Hi,
Thank you for sharing your feedback.
After reviewing the images of the item and the delivery condition, we are glad to inform you that we can accept the return and issue a refund. Once your order reaches our warehouse, we will promptly process the refund as part of our commitment to our valued customers.
Please refer to the email sent to you for further details.
Kind regards,
Zahra
