“Itim came faulty was told it was an easy fix I told them I don't do plumbing I had already paid to have it fitted then thay sent me a part that wasn't for the shower Plummer back again then a few more complaints thay did send me a new unit Plummer back agin and £30 off for my inconvenience or it might have been for the Plummer who had 3 visits”
We sincerely apologize for the inconvenience you’ve experienced with your order.
We understand how frustrating it must have been to go through multiple visits from your plumber, and we truly appreciate your patience throughout the process.
Please know that we take your concerns seriously, and we will be reaching out to you via email to discuss a resolution.
If there’s anything further we can do in the meantime, please don’t hesitate to let us know.
Duaa
“We have had this shower installed for 15 months. After only 8 months, we stopped being able to regulate the temp in the shower.
Tuning the temp dial causes the shower to go either very cold or boiling hot. It's been far from ideal when we have guests and has particularly been a problem now it's warmer months.
We've paid to get a plumber to look at this and they let us know it's a problem with the valve that has broken after thoroughly checking the boiler. for a shower to last less than 2 years is extremely disappointing. I would appreciate some help from the supplier.”
We apologize for the inconvenience caused by the shower set.
The item is still under warranty, and we have emailed you to offer a solution and are currently awaiting your response.
Your satisfaction is important to us, and we are committed to resolving this issue as quickly as possible.
If there is anything else we can assist you with in the meantime, please feel free to contact us.
Duaa
