“Had to reuse my old ones, which were actually flexible. The ones for this product are so rigid that any sort of attempted bending causes a kink. Contacted bathroom mountain and they wouldn’t replace. So I’m disappointed with the product.”
Thank you for your feedback. We are sorry for the issue you've experienced and want to help resolve it.
Could you please share images or a short video showing the problem? We have also sent you an email to assist further.
Looking forward to your response.
Best Regards,
Zahra
“Its hard to wax lyrical about a tap but this is a quality item. It comes well packaged and with all the required washer, flexible hoses and bits and bobs.
I thought it was expensive but when it arrived i can see where the money has been spent”
I'm sorry to hear that you had to experience an inconvenience
I understand how frustrating and stressful it can be when things don't go as planned.
We would like to suggest that our customers keep their bathrooms properly ventilated and use the right cleaning products to keep them dry.
I'm glad to hear that a satisfactory resolution has been provided to you.
If there's anything else we can help you with, please don't hesitate to reach out.
Kind regards,
IMRAN
