“I ordered two separate baskets for my family and friends, they arrived a couple of days early (which was fine) and they were exactly as described/ presented on the website.
A great surprise for people you love.”
“Item was for a Father's Day gift. It arrived on time and well received. Unfortunately due to COVID, I've been unable to see or taste the products myself but so far, Dad seems very happy.”
“POOR CONTACT PROCESS , ALL ORDERS X PHONE SHOULD BE RECORDED AS GIVEN ON COMPUTER SO THAT CONFIRMATION / QUERIES /AMENDMANTS CAN BE COVERED ON ORDER DATE. ALL ORDERS SHOULD BE CONFIRMED TO CUSTOMER WITHIN 12 TO 24HRS ESPECIALY IF INTERNATIONAL WITH ALL CREDIT CARD / PAYMENT DETAILS & ORDER CONFIRMED INCLUDING DELIVERY ADDRESS & DATE. All listed packs / hampers should have specific ID code/numbers/ listing for ordering & clarity .
Shall not be returning.”
Hi Roger,
Very sorry to read these comments, especially as there were no issues with your order and delivery was successfully made via an overnight, trackable courier service on the date requested.
We did explain when you submitted your order by telephone, that an instant email confirmation cannot be generated, as the order needs to be typed up by a member of staff. Your order confirmation was emailed through the very next morning.
Now we have set up your online account your next order can easily be submitted at the touch of a button.
We look forward to welcoming you back.
Kind regards,
Cara
