“I am really disappointed in our purchases as all three items have had to be repaired. The people who carried out the repairs were very professional but to think that three items of furniture that are under two years old have had to be repaired , well I am truly disappointed.”
“We ordered the settee and from the sales staff to the office staff to delivery I have been very impressed with the level of service and professionalism. I since had a minor fault which was dealt with and rectified with the same level of professionalism.”
“Not all of the parts were delivered so service couldn't take place. So yet again another month of sitting on my poor quality sofa....
Service engineer was very helpful and took lots of pictures to show old and now new damage caused because its taken so long to rectify.
Think you may need to review your company tagline at present.....
Buy better. Buy once. ???”
“Still awaiting a call back about my sofa almost 3 months after they were delivered. My outside table was faulty on delivery and i had to wsit over a month for a replacement”
“I purchased my sofas last July. They were delivered in October. I got a call the day before to say a zip had broken on one of them after a quality check. And not to worry as a replacement would be sent. I was happy enough with that. When they were delivered they had been built up incorrectly. I got a call to say someone would come and rebuild them for me. They were then about ten pulls on the sofa too. The zip couldn't be fixed. A replacement back was requested from Spain. Firstly. The wrong part arrived. Secondly. One got lost in transit. Thirdly. They then sent the wrong part again. Eventually the right part arrived and was fixed 8 month later. The back on the other sofa then fell off. After an inspection a new clip was ordered to fix this. In the meantime one of the seats has started wrinkling. A new clip has been fitted today. This has all been very stressful and upsetting as I can't imagine any,ore that could possibly go wrong”
“Not impressed with the quality/comfort of the seating. Initially not impressed with customer service, only got somewhere after i contacted Barker and Stonehouse Director directly.
'Engineers' have been out twice. First 'engineer' said there was nothing wrong with our purchases, second 'engineer' spent 6.5 hrs tensioning the webbing.”
“After a week or so we noticed a small cut in one of the back cushions. We mentioned this to Barker and Stonehous who could not have been more helpful in getting it replaced free of charge.”
