“The site was easy and efficient to use. The bike was delivered within a few days. The bike looks stylish, and is very comfortable to ride, the assist is really useful. Happy customer. Hoping to take it out much more over the coming months.”
“I previously had an Orbea road bike that I mainly used commuting and getting around Bristol. Decided to move to an eBike due to the benefits of the assisted power and being able to choose how much effort I need to put in, given my mood or situation on different days. Did some research and the reviews and price of the Avaris made me make the choice. Made the right decision, very pleased with the bike, definitely works as a commuter bike around the city, with everything required. Looks stylish, well built and so far has been great quality.”
“The bike arrived within a few days and was well packaged and easy to put together, all I needed to do was position the handlebars and screw on the peddles. I tweaked the derailleurs with help from Youtube since they are generally not perfect on bikes straight out of the box.
When out on the road the bike performs and I've now taken it on some challenging rides and hills, the assist is great when needed. I only use it on hills, but it helps me keep up with my non-e-bike riding friends now, which made past riding not as enjoyable since I felt embarrassed at times trying to keep up. I would definitely recommend the bike and have now done 120+miles. The only thing is the battery bar fluctuates when being used, for example when you're using it on a hill it shows you have less battery than you actually have, and then it rises again when on a flat. I queried this and was told, the battery indicator tries to predict battery left on current usage. Overall, a fantastic bike that I'm looking forward to taking on many more adventures.”
“My first electric bike and I think it’s an absolutely fantastic bike, such a good ride. I use it to commute in London and to generally get around socially. I don’t always use the assist but when you need it, it’s a total godsent and the different levels of assist let you choose the level needed at the time. Also found the bike to be decent value compared to other similar bikes, so would definitely recommend.”
“Excellent service, everyone I was put in contact with was very helpful, friendly and well informed. Nothing seemed too much trouble for them.
I bought my bike in June, and I've done over 400 miles so far in that time. The different power assist modes provide serious help when needed. The bike looks really cool too”
“Having done around 200 miles in the 4 weeks or so I have had the avaris 3.6 I feel bitterly let down by both the bike and the company. Having received the bike in double quick time, it didn’t take to long to put together. Unfortunately an issue resides the the bikes gearing. I found that the highest 2 gears would not sit right and the chain would constantly rub on the derailleur. I then decided to use the 30£ Halfords voucher to get the gears setup properly instore. After a thorough look, the halford technician stated that there was not enough play in the adjusters and could not correct the issue. I have since rang avaris to explain the situation, technician on the phone stating that Halfords where not particularly competent before giving Me his personal telephone number to send WhatsApp pictures of the issue. Having taken the time to take and send the photos, I have received no correspondence 2 weeks later. This has left a very bitter taste and left me seriously considering trying for a refund.”
Hi Dan, thanks for your feedback.
We've looked into this and we've seen you called in advising you would send WhatsApp messages to one of our trained technicians at the end of June. However, these were not received until early August and this particular technician has been on holiday.
He's back today and will be in touch to help you resolve the issue.
We believe you have a general maintenance issue around gear cable tension, and it just needs a general tweak of the front derailleur settings and cable tension to rectify, which we'll explain how to fix over the phone.
It's just a case of setting the bicycle up properly before riding after building from the box.
Although we partner with Halfords currently, it’s quite often an untrained school leaver working at Halfords with not as much knowledge as our trained technicians. We're in the process of setting up more servicing centres across the UK.
Once we get this fixed for you, we hope to get you back on the road enjoying your Avaris bike to its full potential.
“Let's start with the cons: first of all, although this bike is advertised as being lightweight, it's very heavy compared to a normal bike. It might be light for an ebike, though - I just don't have the experience to compare it to others. Battery range doesn't seem great - it just managed a 40 mile round trip with moderate climbs, but with very sparing use of the battery on eco setting only. And the back wheel is very difficult to take off. If you buy one of these, make sure you practice rather than learning the first time you have a puncture miles from home!
But the good outweighs the bad. I haven't owned this long enough to speak on reliability, but it arrived quickly, was well put together, and is great quality for the cost. Everything works as it should, and by my reckoning increases your average speed by about 25% over a 40 mile trip with moderate climbs, which makes it great for commuting. Looks great too, which isn't often the case with ebikes.
Instructions left a bit to be desired, but customer services respond quickly and helpfully to any queries. Overall would recommend.”
“Very pleased with the bike so far. It took me a couple of rides to get used to the gear changing, as I was a novice to these sorts of gears on each handle, but once I got familiar, the gear changing was very smooth. The power assist on the bike is excellent and gives you the support when needed. The bike looks fantastic too and I would say reasonable priced compared to other electric bike brands on the market.”
