Forever Rose Reviews

4.2 Rating 5 Reviews

Send this romantic gift of a preserved red rose to be enjoyed and cherished for many months to come, not just for Valentine's Day. This beautiful real rose has been preserved and the ageing process delayed, meaning it could last up to 1 year.
Please note: these flowers go through a special preservation liquid process to make them last longer. No need for water or sunlight

About Appleyard London:

As a boutique online florist, Appleyard delivers beautiful, fresh luxury flowers 7 days a week throughout the UK.

At Appleyard London, choose from a wide range of stunning, seasonal bouquets. We use only the freshest flowers, hand conditioned to ensure they last longer in your home. Every luxury flower bouquet design is a unique creation and arranged with a hand picked, fresh assortment of flowers to embody the message you wish to convey to the recipient.

Visit Product Page

Email:

customerservices@appleyardlondon.com

Visit Product Page

“Beautiful”

Helpful Report

Posted 4 years ago

“Hi Xxxxx, Thank you for your email. We are very sorry you have had this experience and will have this escalated to ensure swift action is taken so that this does not happen again. I can confirm that your refund has been processed. This should show in your account in 3-5 days, depending on your card issuer's processes. Please let me know if you have any further queries. Best wishes, Kirstie Leigh Customer Services On Mon, 17 Aug at 8:56 PM , xxxx wrote: Your reply sums up the ignorance. It's all nice words but no action. Did i say that my delivery was received late????? You clearly don't care enough to read my complaint properly. You don't actually value customer service. I never received my order for which you took my money immediately for! Just give me my cash back now otherwise i will contact the ombudsman too! Sent from my Samsung Galaxy smartphone. -------- Original message -------- From: Appleyard London Date: 17/08/2020 21:47 (GMT+01:00) To: xxxxx@yahoo.co.uk Subject: Re: [#224019] Hi xxxx, Thank you for your email. I’m so sorry to hear that your order wasn’t delivered on time. We understand the importance of timely delivery when it comes to our products like ours (especially when it comes to time-sensitive gifting occasions), so this is not something we take lightly! I will investigate with our third party courier provider to see if there is an explanation as to why your order wasn’t delivered on time. Once again, please accept my apologies as this certainly not our usual practice and I completely understand your frustration. I strongly feel that it's my obligation to ensure you receive something that you are happy with. We see many happy customers who are delighted with the gifts they receive, so I really want to make sure you are one of them! I would be happy to have a new order sent out as soon as possible. Looking forward to your response. Best wishes, Kirstie Leigh Customer Services On Sun, 16 Aug at 11:26 AM , xxxxx wrote: Disgracefully this order for my 7th year wedding anniversary never arrived for my wife. I was at home all day on the designated delivery day waiting. Nobody rang the door bell, yet i got the attached delivery message telling me that it had been delivered. This is a lie. So i have been calling Yodel ever since (around 10 times) to chase this up. Initially i was told that it was delivered to the wrong address and that it would be delivered by 9pm. Nothing arrived. Then i was told it would be delivered the next day. Nothing arrived. Then i was told that i have to contact Appleyard to sort this out. I'm very annoyed and won't be using Appleyard again unless i receive my refund promptly and a substantial credit. Can i please have a full refund with immediate effect, and an explanation of what happened? I've wasted all week calling Yodel who are useless.”