“Fine going out. Staff smiling and joking with customers, and driver helped us with offloading bags at airport. However, early hours shift completely different ! Driver just sat in his seat and watched as we all offloaded our cases in the rain. Then met by surly staff at desk. Maybe if they were made aware of the long and tiring journeys holidaymakers endure after connections between ferry and four hours on plane with kids crying, they might just try and smile - that's all it takes ! We've been with APH for 13yrs at Manchester and a few years at Gatwick, and this wasn't the best experience.”
“Always excellent service, even more so this time as our wheelchair was damaged by the airline and we had to get an elderly lady and all our cases onto the bus. Thankyou to all x”
